Monday, October 22, 2012

Two great things that happend (Young Leader & Speaker at National Conference)

This month has been extremely exciting for following reasons:

• This is a festival season in India – Navratri (I get to eat so many verities of sweets)

• I almost successfully completed teaching a course to my MBA students in Christ University (Subject: E-commerce and ERP)

• Loads of new things to learn at work

• Yukta’s mid-term results are announced and she has done extremely well 

But two most exciting things that happened this month are:

  • I have been nominated for “Young Leaders of India – 2012” program by Economic Times (watch out for more updates on this).

  • I was invited as keynote speaker at “National Conference on Green Entrepreneurship – 2012” hosted by New Horizon Leadership Institute in association with AIMS (Association of Indian Management Schools), NEN (National Entrepreneurship Network), World Academy of Productivity Science and APJMER (Asia Pacific Journal of Management and Research). Here is my PPT:

It was a phenomenal experience to present at a national level conference on topic that I love :) I was delighted to share the stage with delegates from IIT Madras, IIT kharagpur and IISC Bangalore. For the first time I presented to a large audience of (350+ attendees) and it was indeed a dream come true.

I have always enjoyed presenting and speaking at academic events and this was best till date. I will be speaking on the same topic next month at IIM K and hopefully in Jan at another national conference in Bangalore.

Sunday, October 21, 2012

An outstanding Customer Delight Experience

After living in 8 countries and banking with close to 11 foreign banks (Royal Bank of Scotland, National Bank of New Zealand, Bank Of America to name a few) it takes a lot to say a nationalized bank in India is excellent. For most of the folks in IT and especially for people who have enjoyed priority banking with banks like Citi bank a nationalized bank would be the last resort. I have been juggling with the decision to buy a new car for quite some time now.  I have been talking to various financial institutions to decide on the final one to opt for car loan and every bank had enormous enthusiasm in the beginning and gradually started treating me (the prospect) as just another customer. One bank that gave the warmth and comfort of banking was SBH Indiranagar.   

The two key rockstars of this bank are: Mr. Mahesh Murthy and Mr. Pranesh Hunasgi. Mahesh is the branch manager, a very efficient leader and treats the customers with utmost warmth. My very first interaction with him made me feel I was in safe hands. On the other end Pranesh ensures that you understand the process, terms and everything related to your loan that a customer must know.

My relationship with SBH goes back 6 years when I first met their MD (MS. Renu Challa) a true visionary and then their next MD (Mr. Amithab Ghoa) during my tenure with Goldstone Technologies Ltd. This bank is keeping up to their vision statement: “To be the most preferred and trusted Bank”.  They have very nice online banking, Mobile banking and all latest technology adaptations. For more information click here.